Paid for expedited shipping, and it’s 13 days in currently on waiting and the package appears to be jumping around the US randomly. Emailed support got this automatic reply before getting actual support which is telling in a lot of ways. Order has not been received, still waiting with no results.Contacted support about a ETA and basically was told outright they don’t have a ETA and your are just told to wait. Took payment immediately, order has sat for days without shipping and I paid for the expedited shipping method. Package was never send, support does not reply on requests. See how their reviews and ratings are sourced, scored, and moderated.
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- Much to my surprise and disappointment, my friend has already received their package, while my order status has been stuck on “Awaiting Dispatch by Warehouse” for two weeks now.This situation feels like a joke.
- I’m so happy with my dresses.
- Order has not been received, still waiting with no results.Contacted support about a ETA and basically was told outright they don’t have a ETA and your are just told to wait.
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- This is a russian company and i believe that’s explaining all.
4 weeks later I had still heard nothing so I cancelled my order and was told I would be refunded within 10 days. I was then told the items would be coming in stock within 2 weeks. On yhe 7th june i called again and was informed the item was not coming so a refund would be made. I made a order on the 12th may it stated on line the item was in stock after a week i called and was told the item was not in stock and awaiting stock i was at this point offered a refund.
Dispatch email received straight away but the items never arrived. You can find the same items elsewhere at a cheaper prices and it accompanied by much better service. As per my previous review I finally got a reply to my email saying refund had been processed and would take around a week to show on my account. I trust Gamerama will see this review, please do not phone me, just refund my money please. Having read through these reviews I’m obviously not alone. We are so happy that you love the clothes and our service.
Amazing products and customer service
- I frankly would advise everyone to avoid this company at all costs.
- Very happy with my order!
- Package was never send, support does not reply on requests.
- 4 weeks later I had still heard nothing so I cancelled my order and was told I would be refunded within 10 days.
- It seems a few of their customers are having the same issue I am.
- Quality items and quick delivery.
- But due to the fact that i needed the item i said i would wait.
Love supporting small businesses and this long cardigan is for my sons girlfriend for christmas. Hi YvetteThank you sooo much for your kind review! I haven’t worn yet, however the jumpers are beautiful, so soft and such https://www.ringospin-casino.org/ good quality, thank you
Customer service mainly only tells me how I’m in the wrong and how much of an ass I’m being for complaining, and that they have a lot of work to do. Seen this happen before with cheap shipping methods that utilize multiple methods of shipment and overly convoluted shipping methods with tons of random stops. That company is on here as well and they have a abysmal score. Shipping company used appears to be OSM Worldwide in GLENDALE HEIGHTS, IL 60139. Shipment takes a little long but I have received the goods and I like the product a lot!
Ordered football shirt for Christmas…
They are great quality and received them very quickly too. So pleased with my items, they are all beautifully made and fit perfectly. Very happy with the service. Quality of items is great and have washed well… My items arrived swiftly and were well packaged and as described. Hi Elizabeth, thank you so much for shopping at La Bella Queen and for leaving us a lovely review!
The clothing is amazing quality! An amazing company! The quality was really great Hi JennaThank you so much for your review! My order arrived in 4-5 days, beautifully wrapped boxes & a personal card written by owner~sender to thank me for my purchase!
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I wish I were able to attach screenshots of their ‘customer service’ to here to show the true nature of this ‘business’. I have waited a month for the item to arrive, despite their website ‘proudly’ displaying 7-14 working days for worldwide delivery. The shirt is good quality and delivery was within a reasonable time. Last time I’ll deal with a company I’ve never heard of, now I’ve all the faff of trying to recover my money, thank goodness I used a credit card. Very very poor customer service – non-existent in fact. Absolutely rubbish customer service.
Christmas i understand does slow down…
Thank you so much John we are so happy your fiancé loved the clothing! I Love, love, love the quality of the clothing and I love how everything was packaged and sent to me! Very good people to work with and great quality clothing! I absolutely love this boutique and it’s dedication to quality and style.
If the company is having difficulties then a simple email to make customers aware of this could solve a lot of problems. I had to fill out a form and send them proof that the company had agreed the refund. After having trouble obtaining my refund from this company I went to my bank.
However it seems they are taking many orders and not fulfilling them leaving them with a large amount of money which isn’t theirs in their account. I am yet to receive a refund for an order they couldn’t fulfill. It seems a few of their customers are having the same issue I am. People like this need to be caught and made to pay back all the money they are stealing My order wasn’t fulfilled and was promised a refund which I’m still waiting for over a month later. Hope this helps everyone else that is due money back from these cowboys.
I’m so happy with my dresses. Great product and service! Easy to order, kept updated about delivery which was quick.
Amazing quality and service
Amazing products and customer service – can’t wait to reorder! The customer service was amazing and the products are to die for!! Hi Carlie, thank you for your review, I am sorry to hear your item wasn’t as expected, we would love to hear more from you on this so we can understand why? Quality items and quick delivery. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. So no item and no return money, must call to your bank.Great company
I emailed the company to query this, and having spent a good hour having read the awful reviews I wish I’d seen before I ordered I mentioned possibly needing to cancel my bank. We are not a UK company and this needs to be taken into account, this is why we offer the delivery times we do and also with the Covid crisis things are taking longer naturally with people having to isolate. I was charged for items which I found out were out of stock after I queried why I hadn’t received any dispatch or delivery information. Taking money for items not received is theft. Wonderful boutique with great customer service and great quality clothing! Super speedy delivery and excellent customer service.
I was scammed into a £50 per month streaming service. I love how unique their style is!!! Clothes are very cute and good quality!! Customer service is top notch! My fiance loved it!